Insights

Survey of hundreds of UK Care homes suggests personalised resident care is failing at the hands of outdated procedures.

23 March 2023, Surrey – An independent survey of UK care homes, commissioned by catering management technology firm Zupa, has revealed that the delivery of personalised resident care is failing at the hands of time-wasting admin and outdated procedures. More than half (56%) of care home workers have admitted that the quality of care is suffering in their care home due to lack of time and resource. A further half (50%) of care home staff say they don’t have the time to be creative with resident social events, even though such activities are believed to help reduce feelings of isolation and improve memory recall and social skills.

March 2023 – Catering management technology firm, Zupa, has announced it has been awarded with Cyber Essentials Plus certification in response to its commitment to cyber security protection. The Government-backed accreditation scheme is designed to give assurance on an organisation’s ability to protect its customers against the majority of cyber-attacks.

Under-staffed restaurants are operating with a lack of skill and expertise as new study shows strong link between retention, staff training and happiness.

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30 November 2022, Surrey – As the number of job vacancies across the hospitality industry continue to soar, a new, independent study of UK restaurants has revealed a clear link between staff training and the resourcing shortages the industry is facing. Polling hundreds of head chefs and general managers working in restaurants across the country, the survey, which was commissioned by procure-to-pay, catering technology firm, Zupa, revealed that 78% of restaurants believe the pandemic has permanently changed their business. The study also highlighted that lack of staff training is being attributed to a variety of operational issues from staff happiness and low morale, to lack of innovation and even food wastage.

The Coffee House is on target to open its 25th store in the North of England by 2025.

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16 November 2022, Surrey – Independent speciality coffee house operator for the North of England, The Coffee House, is celebrating more than a decade of consistent growth as it opens its twelfth store in Bolton. Partnering with P2P (Procure-to-Pay) catering technology firm Zupa, the company has been using the Caternet platform to run its operations more efficiently and make more intelligent business decisions. The Coffee House now plans to roll out the Caternet platform across all of its stores to help power its ambitious growth strategy through automated procurement.

New industry survey reveals top concerns amongst catering staff who say happiness, training and food wastage are amongst those aspects being ignored every day

Care home managers fail to grasp link between outdated technology and staff morale.

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13 July 2022, Surrey – A new, independent survey commissioned by Hospitality Procure-to-Pay (P2P) technology firm Zupa, has revealed inconsistencies amongst care home managers in relation to the role of technology in UK care homes. While more than three in five care home staff believe new technology would reduce admin volume and 63% say it would make the running of their care home easier, cost is a prohibiting factor in the uptake with 52% of care homes believing new technology is too expensive.

New independent research reveals worrying gaps in care provision caused by outdated processes that risk resident welfare and damage staff morale.

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7 June 2022, Surrey – A new, independent survey commissioned by eProcurement technology firm Zupa, has raised several concerns from care home professionals across the UK, with 86% admitting that vital aspects of care provision are suffering at the hands of outdated and time-consuming procedures, with many staff struggling to fulfil their day to day roles. The new data also highlights several care management challenges that need to be addressed to improve staff retention, morale and the overall quality of residential care.

Zupa Appoints Seasoned Business Development Manager to Grow Strategic Partnerships and Cement Customer Centric Vision Scott Brown joins Zupa from Civica (Saffron)