Caternet Summer Update

5/8/2024
By
Neil Shayle
Client
Hospitality
Technology

At Caternet, our passion for data drives us to help our clients. By continually refining our products and processes, we not only boost our own efficiency but also ensure our clients experience streamlined operations.

At Caternet, we love data. We also use data and performance indicators to help our clients make better business decisions, streamline their business and evidence tangible ROIs. We love our own metrics and the way we provide efficiencies within our own business by constantly making improvements to our product and processes. We believe growth is not simply about increasing volume, it’s also about reviewing everyday processes and optimising efficiency.  

For instance, over the last 12 months our customer success team have seen a 21% reduction in the number of tickets raised by our customers for system related support. This reduction has been driven by listening to customer feedback and making impactful improvements to Caternet and its associated processes.

Neil Shayle, COO at Zupa commented:

“Despite the growth of existing clients and the mobilisation of new clients, the number of reactive interactions has decreased by one fifth, which allows more time for proactivity. Over the last 18 months, we’ve been focusing heavily on our account management to ensure we’re on the front foot with as many clients as possible and that we are constantly adding value. Being one step ahead and more closely aligned to our clients ever changing needs has definitely helped to reduce potential queries and issues.”

We have also introduced a new and upgraded video guide suite for our users and suppliers, which complements the rebranded and fresh UI our developers introduced in March 2024. As well as a fresher look, we have also re-grouped and harmonised the modules and features, so that they flow better for all. Likewise, by working hard with our developers and our product team we’ve been able to enhance and automate areas of Caternet that could, sometimes, be cumbersome for our customer success team. This has freed up their time from mundane tasks allowing them to better support clients and improve overall job satisfaction for the team.

In line with these changes, a recent client satisfaction survey resulted in an impressive score of 4.9 out of 5 from 55 reviews.

If you are considering a new catering management system or you see the value in building a partnership with a provider who genuinely cares about your growth and success, please get in touch using the contact us button at the top of this page.

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